Genuine Leather Satchel Top Handle Bag

At ELVORUBY, we are proud to offer FREE shipping on all orders.

Order Processing Time

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected delivery address.

During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times refer to the transit period after your order has been dispatched and may vary depending on your location and external factors.

Estimated delivery times by destination:

• Spain: 6–10 business days

• Ireland: 7–12 business days

• United Kingdom: 6–10 business days

• Germany: 6–10 business days

• United States: 5–8 business days

• Canada: 6–10 business days

• Australia: 6–10 business days

• New Zealand: 6–10 business days

Please note that during peak periods and holidays, shipping carriers may experience delays in transit or tracking updates that are beyond our control.
International shipments may also be subject to customs delays, which can extend the delivery timeframe.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in processing delays or order cancellation.

If our system detects an address issue, our customer support team will contact you via email within 3 business days to verify your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping information, please contact us at sales@elvoruby.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this period.

Delayed Delivery

At ELVORUBY, we understand the importance of receiving your order on time and strive to dispatch all orders as quickly as possible. However, delivery delays may occur due to circumstances beyond our control, including:

• Courier delays

• Severe weather conditions

• Transportation disruptions

• Customs clearance

• Address verification or payment issues

If a delay occurs, we will notify you as soon as possible and assist where we can. While we cannot guarantee exact delivery dates, we will keep you informed and support you throughout the process.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, responsibility for the package transfers to the courier.

If your package is lost or stolen, please contact us at sales@elvoruby.com and we will assist you in investigating the issue.

We also recommend contacting the courier directly to file a claim, as additional information may be required. We will follow up with the courier on your behalf and provide updates when available.

Please note that ELVORUBY is not responsible for lost or stolen packages, and such cases fall outside our standard refund policy. However, depending on the situation, we may offer a replacement.

If the package cannot be located, filing a police report may be required.

Shipping Policy Updates

ELVORUBY reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for the most up-to-date information.

By placing an order with ELVORUBY, you acknowledge and accept this Shipping Policy and any future updates.

If you have any questions or concerns, please contact us at sales@elvoruby.com.

ELVORUBY’s Commitment to Your Satisfaction

At Elvoruby, we are committed to providing products that help address your needs. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return.

If for any reason you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at sales@elvoruby.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products work, and we encourage you to try them for at least 14 days so you can experience the full benefits of Elvoruby products.

If you are still unhappy and wish to return the items, you may do so after 14 days, provided the return is requested within the 60-day period covered by our money-back guarantee.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by completing the form on our Contact Us page or by sending an email directly to sales@elvoruby.com. To help us process your request faster, please include your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a manufacturing defect or is physically broken. Damage to the packaging alone (such as dented boxes) while the product remains in good condition is not considered product damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email sales@elvoruby.com and include a clear photo of the damage. We will review the case and determine if you are eligible for a replacement at no additional cost.

We do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays that are beyond our control, including delays caused by the courier, customs clearance, or other unforeseen circumstances.

If you experience issues with your delivery, please contact the courier directly for assistance. Elvoruby is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If an incorrect address is provided and we are not notified within 24 hours of placing the order, the customer will not be eligible for a reshipment or refund.

We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version of this policy before purchasing and using our products. By purchasing and continuing to use Elvoruby products, customers agree to and accept this Return & Refund Policy.