Refunds & Return Policy
ELVORUBY’s Commitment to Your Satisfaction
At Elvoruby, we are committed to providing products that help address your needs. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return.
If for any reason you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at sales@elvoruby.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
60-Day Money-Back Guarantee
We are confident that our products work, and we encourage you to try them for at least 14 days so you can experience the full benefits of Elvoruby products.
If you are still unhappy and wish to return the items, you may do so after 14 days, provided the return is requested within the 60-day period covered by our money-back guarantee.
Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by completing the form on our Contact Us page or by sending an email directly to sales@elvoruby.com. To help us process your request faster, please include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a manufacturing defect or is physically broken. Damage to the packaging alone (such as dented boxes) while the product remains in good condition is not considered product damage.
If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email sales@elvoruby.com and include a clear photo of the damage. We will review the case and determine if you are eligible for a replacement at no additional cost.
We do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays that are beyond our control, including delays caused by the courier, customs clearance, or other unforeseen circumstances.
If you experience issues with your delivery, please contact the courier directly for assistance. Elvoruby is not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If an incorrect address is provided and we are not notified within 24 hours of placing the order, the customer will not be eligible for a reshipment or refund.
We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version of this policy before purchasing and using our products. By purchasing and continuing to use Elvoruby products, customers agree to and accept this Return & Refund Policy.